Policies and Procedures
1 Raw Plant does not believe in animal testing of any kind. Our products have not been tested on animals. We rescue and donate to the care and rehabilitation of abused and unwanted animals.
1 Raw Plant believes in leaving as light of a foot print on the environment as possible, we strive to be an environment friendly company.
At 1 Raw Plant we have no minimum dollar amount to buy. Prices may change without notice. Our standard shipping is Fedex. We normally ship within 48-72 hours of receiving orders excluding weekends. There may be a delay on certain products and during the winter season. All funds are in US dollars.
1 Raw Plant are wholesale suppliers and thus all sales are final. No Exceptions. Due to the nature of our products we are unable to accept any returns, as we would not be able to guarantee the quality and purity of returned products to our customers. Please feel free to contact us for samples before purchasing.
Out of Stock Products
We do occasionally run out of an item. In the event we do, we will ship the order minus the out of stock item and adjust it accordingly on the invoice. The customer may request the item be back ordered and the back order will not be charged until shipped. Unless requested by the customer to do so. Shipping will be charged accordingly.
Fedex*: Orders inside the continental U.S. are shipped FOB Olympia, WA, via Fedex ground-trac unless otherwise indicated. Fedex Next day and 2 day are available at an additional charge.
U.S. Postal Service: Orders originating outside the continental U.S. are shipped U.S. Postal Service. Canadian orders are shipped via Air Parcel Post unless requested otherwise, extra charges apply if necessary. All other Foreign orders are shipped via International Express Mail. Customer is responsible for any duties or GST.
*If customer gives an incorrect address/zip code or reroutes a package from its original destination, customer assumes the Fedex charge or any other charges incurred for the correction and agrees that Between Friends Too may charge this fee to the customers credit card.
Sales tax will be charged for Washington residents at a 8.7% rate unless 1 Raw Plant has a valid sales tax ID number on file.
Inspect all packages at time of receiving order. All damaged, defective or missing item claims must be reported within 72 hours of delivery of package. After that time, the customer accepts all responsibility and will not hold 1 Raw Plant liable.
If package is shipped Fedex report damage immediately to Fedex. If US Postal Service report damage immediately to US Postal Service.
1 raw Plant will not be held responsible for any misuse of their products. Any injury resulting in the use of 1 Raw Plant products will be solely the responsibility of the customer and said customer releases 1 Raw Plant and their owner of any and all responsibility in the case of injury.
While we do our best to offer you only the highest quality products, 1 Raw Plant does not guarantee that any natural product will be consistent from one batch to another. These are natural products, no additives or dilution has been used in them. 1 Raw Plant is not responsible for any variations in product. The consistency and scent of our butters, oils and salts may very from batch to batch being refined in the most natural way possible. We do not accept returns due to these differences.
In the event of loss or damage, 1 Raw Plant will only be liable for the actual cost and/or replacement of the merchandise.
At 1 Raw Plant we do not now, nor do we intend to sell, rent, loan, trade, or lease your personal information to anyone. We believe in protecting your privacy and keeping all of your information confidential.
Thank you for shopping with 1 Raw Plant.
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